The Health Check costs £620 for the 5 sessions, payable at the start of the sessions.

Session 1 lasts 90 minutes. Sessions 2-4 are 60 minutes and Session 5: Q&A is 30 minutes.

As part of the sessions, we will identify ‘quick wins’ which are actions that can be done between each session. We recommend you completing these between sessions so that you can ask any questions at the start of the next session.

Sometimes, you may not have the time or expertise in-house to complete the actions identified as part of this process. You may also feel that further training is required for you or your team.

If this is the case, we can discuss what you might need and either provide a quote from Core Insights or recommend you to another suitable Donorfy Partner.

The Health Check is useful for charities who have been using Donorfy for a while (usually over 1 year). It can also be helpful for organisations who have set up Donorfy without the Onboarding service or Partner support. Either way, your Donorfy is likely to need some TLC at some point and that’s where the Health Check service comes in.

We recommend that you nominate 1 or 2 team members to go through the process. They likely will have a good knowledge of how your team uses Donorfy, they don’t need a Computer Science degree but having an eye for process and data helps.

The Health Check is designed to be a light touch diagnostic and planning tool, so if you have a large team with complex processes, our Donorfy Consultancy service may be better suited to you

The Health Check is non-refundable. If you need to rearrange a Donorfy Health Check session, they can be rescheduled or cancelled free of charge, up until 24 hours before the scheduled start time of your session. Cancellations with less than 24 hours notice will incur a charge of £55 (we'll have set aside the time for your Health Check and may not be able to use that time for other work at short notice).